The Role of Work Engagement as a Mediating Influence of Workload and Supervisor Support on Employee Performance PT Jasa Raharja Bali

Abstract

The purpose of this study was to analyze the effect of workload and supervisor support on employee performance through work engagement as a mediating variable at PT Jasa Raharja in Bali. Data collection using questionnaires submitted to 51 respondents who are employees at PT Jasa Raharja in Bali. Hypothesis testing is done with PLS inferential analysis. The results showed that workload has a negative and significant effect on employee performance. The workload does not have a considerable effect on work engagement. Supervisor support has a positive and insignificant effect on employee performance. Supervisor support has a positive and significant effect on work engagement. Work engagement has a positive and significant effect on employee performance. Work engagement is not able to mediate the effect of workload on performance, work engagement can mediate the effect of supervisor support on employee performance partially. The implication of this research is to highlight the importance of managing a more balanced workload, improving communication and support from leaders, and strategies to strengthen employee engagement to improve employee performance.