The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program

Abstract

The purpose of this study is to present the impact of the implementation of the ISO 21001 educational organization management system and stakeholder satisfaction in a study program—Health Polytechnic in East Java. This study uses an action research approach starting from the implementation of EOMS ISO 21001, certification audit, to stakeholder satisfaction measurement. During the first implementation of EOMS ISO 21001, there were four minor category findings from the certification body's audit. On the other hand, the average score on the stakeholder satisfaction survey was 3.5 on a scale of 4. Additionally, the implementation of this management system standard has yielded positive results, including increased management commitment, a focus on student-centered learning, staff empowerment through professional development, the implementation of the PDCA cycle in the learning process, and increased stakeholder satisfaction.