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e-ISSN 3047-857X

INSYMA International Symposium on Management

Proceedings papers / Pages 162-167

Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction

  1. Amelia
  2. Deddy Marciano
  3. Nuri Purwanto
  4. Nico Irawan
Volume 22 · 2025 Pages 162-167 e-ISSN 3047-857X English

Abstract

This study analyzes five service quality dimensions in e-money use and how they influence satisfaction and loyalty among Indonesian users. Findings emphasize app design, privacy, and fulfillment.

Keywords

  • E-Customer Satisfaction
  • E-Customer Loyalty
  • Application Design
  • Privacy
  • E-Money Services

Citation

Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan. (2025). Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction. Proceedings of the International Symposium on Management, 22, 162-167.

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